BE ACTIVE'S LAYOUT

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FREQUENTLY ASKED QUESTIONS

THE GYM - CLICK FOR MORE...

What equipment do you have?


We have a full range of equipment from:

  • Cardio machines (i.e. cycling, rowing, treadmills, cross trainers, boxing etc)
  • Single-pin weights machines (super easy to use!)
  • Plate loaded machines
  • Cable machines
  • Free weights (i.e. benches, cages, dumbells, kettlebells, barbells, slam balls, etc)
  • An outdoor area featuring a large 13 station functional training rig!
Come in during our staffed times and we can show you around!




Where are you located?


We are in the south of Hamilton (Glenview/Melville/Hospital area) We are just off Ohaupo Road at the Urlich Shopping Centre Unit 2, 16 Urlich Ave, Melville, Hamilton (Behind the main shops, next to the new Glenview Medical Centre)




What are the gym's hours?


We are open to our members 4:30am-10:30pm 7 day a week, 365 days a year. Our staffed times (for joining/tours) differ depending on the day. CLICK HERE FOR OUR JOINING TIMES




Do you have showers?


Yes we do!




Are you a mens AND womens gym?


Yes! In fact, we have nearly a 50:50 split of men and women in our gym! Also, our youngest members are 14, and our oldest ... 96!




Do you offer free personal training program builds to members?


Yes we do! When you first join, you get a FREE personal training (1 on 1) program build with one of our personal trainers. They will help you build a suitable gym fitness program. In addition, you also get FREE refresher 1 on 1 sessions every subsequent 2 months to update your program! We find this helps our members stay on track with their goals.




How often should I come to the gym?


It all depends on your goals. We recommend anywhere between two and four sessions a week to see fast results. Regular training will see quicker results. Generally, you will feel fitter within the month, and will start to see physical changes in your appearance within two to four months.




Do you have childcare facilities?


Unfortunately we do not have the space! Our waiting area is also not seperated from the gym, and therefore unsuitable to leave children in whilst you workout. Sorry!




Do you have parking?


Yes, you will have access to over 100 car parks!




Is your outdoor area protected from weather?


It sure is! Our outdoor area has a clear roof on it, and we have steel mesh surrounding the area to ensure great airflow.





JOINING

How can I join?


Easy! You can join in store (during staffed times) or online HERE If you come in to join, bring some ID, cash/card, and if you are looking at joining on a direct debit membership type, also bring a bank account number or a debit/credit card you can use for the regular payments. Also, if you are looking to do your first workout at the same time, remember to bring suitable clothing/shoes AND a small hand towel (NB: a towel is compulsory for members every time they workout. We like keeping a clean gym for all!).




When are payments due?


DIRECT DEBIT MEMBERSHIPS Initial Payment (on day of joining) Consists of two charges: The $20 direct debit set up fee AND A pro-rated (part) portion of your first week payment (until regular payments begin on Thursdays) Regular Payments Regular payments are fortnightly on Thursdays (except BeTrained memberships which are weekly on Thursdays) UPFRONT MEMBERSHIPS The full payment comes out on the day you join. There is no dd set-up fee for upfront memberships.




Is there a joining fee?


No. We do not have a joining fee. If you join via a direct debit membership, there is a one-off $20 direct debit set-up fee to pay at the time of joining.




What age to I have to be to join?


If you are under the age of age of 18, your parent or guardian will need to sign the paperwork (whether it be online version, or physically at the gym) Generally speaking, we take members from the age of 14, provided they are mature and responsible.




Is your Youth Membership open to everyone 26 years old or under?


The Youth Membership is open to people aged between 14* to 26 years old. You DO NOT NEED Student ID as this is not a student membership. You DO NEED some form of proof of age though. *Also Note: If you are under the age of age of 18, your parent or guardian will need to sign the paperwork (whether it be online version, or physically at the gym). Additionally, if you are at the lower end of the age bracket, Be Active will need to be convinced that you are a mature and responsible person.





PERSONAL TRAINING

Do you offer a personal training programme?


Yes we do. Our personal training program is called BeTrained. BeTrained includes:

  • 30min weekly PT session with one of our trainers
  • FREE Be Active gym membership
  • FREE access to all Be Active classes
Its really cheap (probably the cheapest in NZ)! CHECK OUT THE DETAILS HERE




Do you offer casual (non-programme) personal training to members?


Yes we do, our personal trainers are happy to undertake casual personal training of our members and their rates are very competitive. See us in store for more details





DURING

Can I put my membership on hold?


Yes, our policy is as follows: Medical Holds There is no fee for a medical hold. A medical hold requires a written medical certificate from one of the following: a registered GP, a registered nurse practitioner or a registered physiotherapist. The medical hold period is a minimum of 1 month and a maximum of 3 months*. Sighting of the medical certificate and signing of the hold form must be done in store during staffed hours prior to the hold commencing. Holds cannot be backdated. Non-Medical Holds (for example: holiday) We have a $20 hold fee if you want to put your membership on hold for any reason that is not covered by a Medical Hold. Hold period is a minimum of 1 month and a maximum of 3 months*. A hold form and the $20 fee must be signed and paid in store during staffed hours prior to the hold commencing. Holds cannot be backdated. *Note: See in store for full details. If you are on a direct debit membership, your hold will begin from the date of your next billing cycle.




Can I transfer my membership to someone else?


Generally yes. There is a $40 one-off transfer fee to undertake a transfer. A transfer allows someone else to use the balance of your membership (be it an upfront membership or a minimum term direct debit membership). See in store for details.




What do I need to bring to the gym?


Comfortable clothes, suitable shoes, and always bring a hand towel for cleanliness! The towel is used by you to wipe off your sweat and to protect your head on equipment. We are strict about this rule as it benefits everyone positively! We also have spray bottles and paper towels for members to wipe down their equipment after use. FYI, we have lockers for your gear, showers and a water cooler.




What is the default fee if I miss a direct debit payment?


When you have a direct debit membership, your contract with the direct debit company states that you will pay them (not us) a $11.50 fee each and every time you miss a payment*. This fee becomes due upon the default and is recovered automatically by the direct debit company at the time of next billing. *NB: If you joined us pre-March 2019, your direct debit contract may still be with EziDebit. Their default fee per default is $22.90. If you suspect you are still with EziDebit we would encourage you to contact us and we can help you change over (for free) to our new direct debit provider who has much more reasonable default fees!





ENDING

Can I cancel my direct debit membership early?


The earliest date a direct debit membership can be cancelled is at the end of the minimum term. If you wish to cancel at the end of your minimum date, you will need to provide us with 30 days written notice before that date. Alternatively, you may want to consider transferring your membership to a friend or family member, who will then take over the balance of the minimum term. See in store for more details.




How do I cancel my direct debit membership?


Our direct debit memberships do not have end dates. The are all ongoing memberships with minimum terms. At any stage after your minimum term has been completed, you are permitted to cancel by providing us with 30 days written notice (use email or our contact form on this website). Payments will continue until 30 days after you have provided us with the written notice. By way of example, if you join on a 12 month minimum direct debit membership and you wish to cancel exactly at the 12 month point, you would need to give us written notice at least 30 days before the 12 month anniversary.




When does my membership end?


Contact us and we will look up your details! As a summary though: UPFRONT MEMBERSHIPS Access to the gym and classes ends on the last date of your membership term (you are, of course, welcome to rejoin anytime before that date. If you rejoin early you do not lose time, your new membership simply begins on the day after your old membership ends). DIRECT DEBIT MEMBERSHIPS Our direct debit memberships do not have end dates. The are all ongoing memberships with minimum terms. At any stage after your minimum term has been completed, you are permitted to cancel by providing us with 30 days written notice (use email or our contact form on this website). Payments will continue until 30 days after you have provided us with the written notice.





FREE TRIAL

Do you offer a free trial?


We do not offer a free trial, however if you are considering joining, come down and buy a casual pass for only $16 (remember, bring a towel!). If you then decide we are what you are looking for and join, we will: (i) deduct the $16 from the direct debit set-up fee; or (ii) give you a $16 discount on your upfront gym membership!





CLASSES

Do you have classes and are they free?


Yes we do and they are free to members! We have a full range of group fitness classes, including instuctor led H.I.I.T / Tabata classes, bootcamps, functional training classes, circuit classes and coaching sessions. Classes target different parts of the body (upper, lower, core, etc) and are held at times suitable to most people (weekday morning and afternoons (after work), and also Saturday morning): CLICK HERE FOR MORE DETAILS




Where is your class timetable?


CLICK HERE FOR OUR CLASS TIMETABLE Classes tend to be 30min long




Do I need to book for classes?


No you don't, just turn up and we will fit you in!





COVID-19

Was my direct debit membership on hold during the Covid lockdown?


Yes, all direct debit gym memberships and personal training memberships were placed on hold (no membership fees charged, etc) during this Covid lockdown period. Be Active reopened the gym on 14 May 2020 (as permitted by the government).




Was my upfront membership on holding during the Covid lockdown?


Yes, your membership was placed on hold for the Covid lockdown duration. What this means is that you were given an equivilant amount of "extra" time equal to the amount of time we were temporarily closed due to Covid-19 Alerts up until the 14th of May 2020. So don't worry, you didn't lose out, your expiry date has simply been extended out by an equivilant amount of time.




What measures has Be Active taken regarding Covid-19


Be Active has always had strict hygiene standards. Members are always required to bring clean towels to protect themselves AND to always clean equipment with the provided spray bottles and paper towels every time they change equipment.

Members are not permitted in the gym if they are feeling unwell.
Be Active has hand sanitiser machines in various places at the gym. Members are required to clean their hands before and after workouts or classes.

Be Active has spaced out machine equipment so members can keep a safe distance from one another. Be Active does not have carpet in workout areas, only hard surfaces that are easily cleaned.

In addition to the above, Be Active staff continually clean equipment and surfaces throughout the day. Every night after 10:30pm close, the gym undergoes a deep clean by professional cleaners to ensure it is ready for the 4:30am start.





GYM - PERSONAL TRAINING - NUTRITIONAL ADVICE - WEIGHT LOSS - MUSCLE TONE - CORE STRENGTH - CARDIO FITNESS - CLASSES

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